ConsultationInsurance
Secure policyholder data and underwriting/claims systems.
Overview
Insurers hold large volumes of personal and financial data in underwriting, claims, and agent portals. Leakage or tampering threatens customer trust and contractual obligations.
Agents and external partners expand the attack surface; over-privilege and phishing against these roles are common. During claims peaks, availability matters as much as confidentiality.
Common risks
- Personal data leakage
- Abuse of agent portals
- Service disruption during claims peaks
Key controls
- Role-based access on agent portals
- Encryption and minimization of personal data in reports
- Email security and anti-phishing awareness
- Pentesting underwriting and claims systems
- Continuity planning for operational peaks
Compliance
- Attention to policyholder privacy, insurance regulator expectations, and data-governance controls.